Refunds Policy

Due to the customized nature of all of the products we produce at Unteel, we cannot offer returns. Your artwork is designed with care and is entirely personal to you.

If you are unhappy with your final portrait then please get in touch with us. Customer satisfaction is one of our passions and we always endeavour to make sure you’re happy with the final masterpiece.

If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. Any cancellation request sent after this 24 hour window will be accepted at our discretion. If accepted, you will be subject to a 50% cancellation fee. This is because your artist will have been assigned and will have already spent time working on your artwork by this point.

Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our photo guide, we cannot offer any solution. It’s your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about.

Please note that all examples on site were made from high quality, high resolution photos. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on site.